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American Express NetApps Frequently Asked Questions

For Department/Unit Authorizers

  1. How will I know if one of my employees applies for an American Express Corporate Travel Card?
  2. How do I review the application?
  3. Will the password change?
  4. How much time does it take to review an application?
  5. How do I know whether to approve an application?
  6. What happens when I approve an application?
  7. What happens when I decline an application?
  8. Can I change information on the application?
  9. What happens if I am out of the office and an employee needs a card?
  10. How long do I have to approve an application?

  1. Q: How will I know if one of my employees applies for an American Express Corporate Travel Card?

    A: The employee is prompted for the Department/Unit Authorizer’s name, email address, and telephone number when applying. The Department/Unit Authorizer will receive an email requesting review and approval of the employee application.

  2. Q: How do I review the application?

    A: The email notification will include a link to the application with instructions on how to review. Once logged in all applications available for your review will be shown. Click on the applicant name to open his/her application to approve or decline.

  3. Q: Will the password change?

    A: Each application has a randomly generated password associated with it.

  4. Q: How much time does it take to review an application?

    A: Most Department/Unit Authorizers should be able to review an application in just a few minutes.

  5. Q: How do I know whether to approve an application?

    A: The employee should have a legitimate business reason for needing an American Express Corporate Travel Card. Michigan State University requires that the employee work regular hours and travel on business for the university. Contact your Program Administrator (PA) for more information.

  6. Q: What happens when I approve an application?

    A: The application is automatically routed to the Program Administrator. The Program Administrator will verify employment, approve, and submit the application to American Express for processing.

  7. Q: What happens when I decline an application?

    A: The employee will receive an email advising that the application has been declined and to contact the Department/Unit Authorizer or Program Administrator to discuss the business reason for the decline.

  8. Q: Can I change information on the application?

    A: No, input fields cannot be modified. However, Department/Unit Authorizers may enter notes or comments in the manager’s box near the bottom of the application. The PA will be able to view this information.

  9. Q: What happens if I am out of the office and an employee needs a card?

    A: Your Program Administrator can approve the application for you. The Program Administrator can see and track all applications in the system.

  10. Q: How long do I have to approve an application?

    A: Applications will stay in a manager’s queue for 4 days, after which they will automatically escalate to the Program Administrator. Rush applications will escalate in 24 business hours.



Michigan State University