Q: How will I know if one of my employees applies for a GE Corporate Travel MasterCard?
A: The employee is prompted for the Department/Unit Authorizer’s name, email address, and telephone number when applying. The Department/Unit Authorizer will receive an email requesting review and approval of the employee application.
Q: How do I review the application?
A: The email notification will include a link to the application with instructions on how to review. Once logged in all applications available for your review will be shown. Click on the applicant name to open his/her application to approve or decline.
Q: Will the password change?
A: Each application has a randomly generated password associated with it.
Q: How much time does it take to review an application?
A: Most Department/Unit Authorizers should be able to review an application in just a few minutes.
Q: How do I know whether to approve an application?
A: The employee should have a legitimate business reason for needing a GE Corporate Travel MasterCard. Michigan State University requires that the employee work regular hours and travel on business for the university. Contact your Program Administrator (PA) for more information.
Q: What happens when I approve an application?
A: The application is automatically routed to the Program Administrator. The Program Administrator will verify employment, approve, and submit the application to GE Capital MasterCard for processing.
Q: What happens when I decline an application?
A: The employee will receive an email advising that the application has been declined and to contact the Department/Unit Authorizer or Program Administrator to discuss the business reason for the decline.
Q: Can I change information on the application?
A: No, input fields cannot be modified. However, Department/Unit Authorizers may enter notes or comments in the manager’s box near the bottom of the application. The PA will be able to view this information.
Q: What happens if I am out of the office and an employee needs a card?
A: Your Program Administrator can approve the application for you. The Program Administrator can see and track all applications in the system.
Q: How long do I have to approve an application?
A: Applications will stay in a manager’s queue for 4 days, after which they will automatically escalate to the Program Administrator. Rush applications will escalate in 24 business hours.