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Where do I make online payments for my Perkins, Health Profession, Nursing, and/or long and short term institutional loans?
Heartland ECSI is the billing service provider for Michigan State University that is processing student loan payments and sending monthly bills for your Perkins, Health Profession, Nursing, and/or long and short term institutional loans. Online payments for your Perkins, Health Profession, Nursing, and/or long and short term institutional loans can be made on Heartland ECSI’s website (https://heartland.ecsi.net).
Whom do I contact for deferments, postponements, and cancellations?
Please contact the Michigan State University Loans Receivable Department for all questions regarding deferments, postponements, and cancellations at (517) 355-5140.
How can I view my e-signed promissory note?
If you signed your promissory note electronically, you will be able to view the promissory note through MSU’s StuInfo website, under Financial Aid.
Are 1098E’s tax forms available on the Heartland ECSI web portal?
Yes, 1098-E’s are available on Heartland ECSI’s web portal (https://heartland.ecsi.net/). Your 1098-E will also be mailed to your address of record unless you have selected to only receive your 1098-E electronically on Heartland ECSI’s web portal.
How do I create and access my account on Heartland ECSI’s website to make a one-time payment or set up recurring payments?
Follow these steps to create and access your account to make payments:
Select Connect an Account to connect your loan to your profile. You will need your Heartland Key, located on your bill, to complete this step. You can also request your Heartland Key from Heartland ECSI by calling (888) 549-3274.
Where can I mail a payment?
Payments must be made payable to Michigan State University and should be accompanied by a copy of your bill or coupon. Payments should be mailed to:
Michigan State University
c/o Heartland ECSI
P.O. Box 718
Wexford, PA 15090
Will recurring payments set up on Heartland ECSI’s website be automatically cancelled when my loan is paid in full?
Recurring ACH payments are automatically cancelled when the balance is paid in full. Recurring credit/debit card payment do not automatically cancel. Recurring credit/debit card payments can be cancelled when the balance is paid in full by accessing Heartland ECSI website (https://heartland.ecsi.net) or by contacting customer service at (888) 549-3274.
What are the hours of operation for Heartland ECSI?
Customer Service Representative is available Monday through Friday, 8:00am – 8:00pm EST. You can call ECSI at (888) 549-3274. A live chat is also available on Heartland ECSI’s website (https://heartland.ecsi.net) in the lower right hand corner.