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Frequently Asked Questions

  1. Is there a fee if I have a returned ACH or check payment?
  2. Yes, there is a $25 fee charged to the appropriate MSU customer account for each returned item.

  3. How can I make a payment in person?
  4. Payments can be made in person at the Hannah Administration Building; personal check, money order or cashier checks are accepted, please do not pay in cash. There is a drop box located outside of room 110 (payments slips are located by this drop box) for payments to be left during business hours. After business hours payments can also be deposited in our night depository located in our circle driveway on Auditorium Road.

  5. How can I mail in my payment?
  6. Payments can be mailed to:

    Michigan State University
    Attn: Receivables Department
    Hannah Administration Building
    426 Auditorium Rd Room 360 (DR)
    East Lansing, MI 48824
    Please be sure to include your account number or student ID # on your payment.


  7. How can I get my account balance?
  8. Please contact our office via telephone (517) 355-3313 or email (

  9. Can my hold be lifted?
  10. Holds placed on your student account will be removed upon paying the balance in full.

  11. When is the Receivables office open?
  12. Our office is open Monday – Friday from 8 AM to 5 PM Eastern time. Our staff is assisting customers remotely and may not be available for walk-in service. If you wish to speak to a member of our staff in-person, please call (517) 355-3313 or email ( our office to schedule an appointment.

  13. Why did my payment get returned?
  14. Our staff can assist you with the reason your payment was returned by your bank. Our office is open Monday – Friday from 8 AM to 5 PM Eastern time and can be contacted by phone at (517) 355-3313 or email

  15. Why is the option to make an ACH payment on my student account not available?
  16. When three payments made towards a student’s account have been returned within one year, the student will no longer have ACH payment as an available method of payment on their student account for one year from the date of the first returned payment.