Make Delinquent Receivables Payment

Frequently Asked Questions

1. Why am I being contacted by MSU Delinquent Receivables?

MSU Delinquent Receivables handles delinquent accounts university wide. The department or unit who provided service to you has notified our office your account has fallen past due.

2. How can I make online payments?

Payments can be made online by visiting https://commerce.cashnet.com/msu_3001.

3. What payment options are available when making a payment online?

One-time payments or a recurring payment schedule can be created. We accept Visa, Mastercard, American Express, Discover, JBC and UnionPay debit/credit cards. Additionally, ACH payments can be drafted from your checking or savings account.

4. How do I set up a recurring auto-pay schedule?

To set up a recurring repayment schedule:

1. Go to https://commerce.cashnet.com/msu_3001.
2. Enter payment amount. The amount must be mutually agreed upon with the Receivables office.
3. Enter your account or student ID number.
4. Enter your full name.
5. Select option for Set up auto-pay – Monthly Payment Plan (MSU Delinquent Receivables). Click continue.
6. You will need to create an account if it is your first-time logging in.
7. Enter the amount you wish to pay, the first day you would like the payment to be drafted and the number of payments you would like drafted on this schedule. Click Continue.
8. Choose your payment method and enter in the required information.
9. Review the details of your payment schedule and then click complete.


5. Will my auto-payment schedule be cancelled once I have paid the balance in full?

No. You are responsible for cancelling (completing) your auto-payment schedule once the final payment has been drafted.

6. How can I make a payment in person?

Payments can be made in person at the Hannah Administration Building; personal check, money order or cashier checks are accepted, please do not pay in cash. There is a drop box located outside of room 110 (payments slips are located by this drop box) for payments to be left during business hours. After business hours payments can also be deposited in our night depository located in our circle driveway on Auditorium Road. Please be sure to include your account number or student ID # on your payment.

7. How can I mail in my payment?

Payments can be mailed to:

Michigan State University
Attn: Receivables Department
Hannah Administration Building
426 Auditorium Rd Room 360 (DR)
East Lansing, MI 48824


Please be sure to include your account number or student ID # on your payment.

8. How can I find my account balance?

Statements are mailed routinely if our office has a valid U.S. mailing address on file and your account has not been placed with an external collection agency. If you are not receiving statements, please contact our office to update your mailing address. You may also reach out to our department via telephone (517) 355-3313 or email collections@ctlr.msu.edu to inquire about the status and activity on your account.

9. Where can I find my account number?

Your account number is listed on the billing statements mailed by our office. You can also find this number in most communications emailed to you. If you are unable to locate your account number, please contact our office via telephone (517) 355-3313 or email (collections@ctlr.msu.edu) so this can be provided prior to submitting payment. If you have a student ID number, you may enter your student ID number or your account number when making payments.

10. Can I make a payment arrangement on my account?

If you are unable to pay in full, we are willing to negotiate a mutually agreeable payment arrangement for the balance due. Please contact us via telephone (517) 355-3313 or email (collections@ctlr.msu.edu) to discuss your account and enter into a repayment agreement.

11. Can my hold be lifted?

Holds placed on your student account will be removed upon paying the balance in full.

12. How long does it take for my hold to be lifted once I have paid the balance in full?

If your final payment is made via ACH your hold will remain in place for 5 business days (one week) after your payment has been applied to your account. For payments made via credit/debit card, cashier check or money order, holds can be lifted once we have verified your payment. Payments made via personal check are subject to an additional 21-day holding period.

13. How can I update my contact information?

Please contact our office via telephone (517) 355-3313 or email collections@ctlr.msu.edu to update any name, address, phone number or email addresses we have on file, to ensure you receive timely information regarding your account.

14. Can I elect e-billing statements?

If you would prefer your billing statements are sent via email, rather than mail, please contact our office via telephone (517) 355-3313 or email (collections@ctlr.msu.edu) to make this selection.

15. When is the Receivables office open?

Our office is open Monday – Friday from 8 AM to 5 PM Eastern time. Our staff is assisting customers remotely and may not be available for walk-in service. If you wish to speak to a member of our staff in-person, please call (517) 355-3313 or email (collections@ctlr.msu.edu) our office to schedule an appointment.